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These players are usually given priority but this entails playing big bets and making quite substantial deposits.
Like in a live casino, VIP players are treated differently , which may seem unfair at times, but the treatment is the direct result of their loyalty to the operator.
Customer service can help you with all kinds of things, including how to download the software, where to find your no deposit bonus funds, which slots are eligible for your free spins , acceptable deposit and cash out methods, where you can find the right blackjack game for you, and even how to close your account.
As mentioned, you can also get help at Casino by sending them an email explaining your problem or stating your question. Sometimes, you will need to send an email after talking to a support agent via Casino phone number.
An agent may ask you to do this because they might need to escalate your case and having a written email from you will help them provide the required information and reach the resolution faster.
The Casino customer support is there for you around the clock to help ensure you have a pleasant and enjoyable time while playing on the site.
So feel free to reach out to them whenever you feel it is necessary and have your questions answered and your concerns removed!
What methods are available to get assistance at Casino? There is a dedicated Casino contact number based in New Jersey, a live chat facility, as well as a constantly monitored email address.
You can pick the method based on your preference and based on what method you believe will provide the best help.
Are support agents available around the clock? Yes, they are. Are emails answered quickly at Casino? After this, the casino may require further information or explanation from you, depending on your particular question or issue.
Do I have to be logged in to use these help features? While you can send an email or call the phone number whenever you want, you will need to log in to your casino account if you wish to use the live chat facility.
Conclusion: Quick help for every problem As a fully licensed and regulated online casino operating in the United States, Casino offers its players a variety of ways they can receive assistance whenever they need it.
From traditional email, over live chat, to a direct phone line based in New Jersey, you can always get in touch with the casino without any problems.
Professional, friendly, and helpful agents will be waiting on the other side to help get you back on track in no time! Necessary cookies are absolutely essential for the website to function properly.
This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies.
The registration process is straightforward as you only need to:. A live chat facility has become an invaluable part of every online casino. Players need to click on the dialogue box where they will fill in some necessary information such as the username and type in the question.
When reviewing casino customer service, we noted that the customer representative would begin the dialogue as soon as we clicked on the dialogue box.
This feature made the live chat facility feel welcoming. The live chat facility and the phone support systems had the fastest response time.
However, due to cost constraints, many players opted for the live chat facility. The representatives respond within minutes of launching the problem, but a complicated issue took longer to resolve.
Sometimes, the representative may require the user to send screenshots of the problem to solve the problem fast. Also, during peak seasons, players using the Casino service number have to wait long to contact a support representative.
The email support service has the longest service time, which extends 48 hours, depending on the extent of inquiry. The live chat platform appealed to many users as it is cost-effective, fast and allows human contact.
Also, the availability of representatives speaking in different languages means players from international countries are well catered to as well. Phone support ranked second as it had a pretty impressive response rate and assured players of direct human contact.
However, the hefty rates applied to international calls discouraged many players from using it. The contact form still comes in handy, though we realized that many players rarely used this channel.
Email support ranked last primarily due to the long response time. Martin Hill tested and rated Casino. Martin has always kept his curiosity about the online casino industry.
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Forgot Username or Password? Remember me. New member? Sign up.Zhao Cai Jin Bao. Double Double Bonus Poker. Thank you. However, when evaluating this customer service, we realised that players expressed some form of insecurity as there are is no record or documentation of the call. Al Sadd ignored if have issues!!!